Complaint & Feedback Procedure
All complaints brought to the attention of Prosser Career Academy will be dealt with in an equitable manner ensuring all parties involved are heard and acknowledged.
A complaint is a statement expressing dissatisfaction with one of the following
- Behavior or action of Prosser Students
- Behavior or action of Prosser Teachers and/or other Prosser Staff Members
- Prosser services, programs or facilities
Students and parents can also request for appeals against IB programme decisions or other school decisions.
We will respond to all appeals, complaints and feedback in a consistent and timely manner. Please submit any complaints and/or feedback using THIS FORM. Upon receiving your submission, we will do the following:
- Read your submission and reach out within 2 business days to ensure we understand the issue.
- Investigate the issue to gather all the pertinent information.
- Speak with all parties involved in the issue to ensure we gather as many applicable facts as possible.
- Convene a meeting with all relevant parties to review the issue, the evidence gathered, and decide upon an equitable solution.
- Inform you of the team’s decision/response via phone and in writing.
- Appeals will be escalated to the assistant principal overseeing the issue, the principal, or the network chief in that order. Escalation will be determined by those who made the initial decision being appealed.
(Prosser Career Academy Complaint and Feedback Procedure Reviewed Fall 2023)