Complaint & Feedback Procedure

All complaints brought to the attention of Prosser Career Academy will be dealt with in an equitable manner ensuring all parties involved are heard and acknowledged.  

A complaint is a statement expressing dissatisfaction with one of the following

• Behavior or action of Prosser Students
• Behavior or action of Prosser Teachers and/or other Prosser Staff Members
• Prosser services, programs or facilities 

We will respond to all complaints and feedback in a consistent and timely manner. Please submit any complaints and/or feedback using THIS FORM. Upon receiving your submission, we will do the following:

• Read your complaint and reach out within 2 business days to ensure we understand the problem.
• Investigate the complaint to gather all the pertinent information.
• Speak with all parties involved in the complaint to ensure we gather as many applicable facts as possible. 
• Convene a meeting with all relevant parties to review the complaint, the evidence gathered, and decide upon an equitable solution. 
• Inform you of the team’s decision/response via phone and in writing.